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Privacy Policy

1. Introduction

At Velaire, protecting your personal data is our priority. With this Privacy Policy, we want to explain how we collect, use, protect, and manage your personal information when you use our website velaire.bg and shop for our products. We encourage you to read this policy carefully to understand how we process your data.

2. What personal data do we collect?

When you use our website, we collect the following types of personal data:

  • Contact details: Name, email address, telephone number.
  • Delivery details: Delivery address, information about the products ordered.
  • Payment details: Payment information (e.g., card number), processed through authorized payment service providers.
  • Browsing data: IP address, browser type, browsing history, referring page, and other technical data.

3. How do we use your personal data?

We collect and use your personal data for the following purposes:

  • Order processing: To process and deliver your orders.
  • Communicating with you: To inform you about the status of your orders, payment confirmations, offers, and promotions.
  • Improving your user experience: We analyze how you navigate the website to provide you with a better experience and personalized product recommendations.
  • Verifying and managing payments: We process your payment details through secure payment service providers to complete transactions.

4. How do we protect your personal data?

We implement appropriate technical and organizational security measures to protect your personal data against unauthorized access, loss, or destruction. We use data encryption and other security technologies to ensure the confidentiality and integrity of your information.

5. Who do we share your personal data with?

We will never sell or rent your personal data to third parties. However, we may share your information with the following recipients:

  • External service providers (e.g., courier companies, payment service providers, marketing and analytics services).
  • Government authorities: When required by applicable law or necessary to protect our legal rights.

6. Your rights regarding personal data

Under the GDPR, you have the following rights regarding your personal data:

  • Right of access: You can request a copy of the personal data we hold about you.
  • Right to rectification: You can request that your personal data be corrected or updated.
  • Right to erasure: You can request the deletion of your personal data, except where we are legally required to retain it.
  • Right to restriction of processing: Under certain conditions, you can request that the processing of your data be restricted.
  • Right to data portability: You can request that your personal data be transferred to another service provider.
  • Right to object to processing: In certain circumstances, you can request that we stop processing your personal data.

To exercise these rights, please contact us at velairero@gmail.com.

7. Cookies

Our website uses cookies to improve your browsing experience. Cookies are small files stored on your device that help us understand how you use the website and offer you additional features. You can disable cookies in your browser settings, but this may affect some website features.

8. Data retention period

We retain your personal data for as long as necessary for the purposes for which it was collected, including to meet our legal and tax obligations.

9. Changes to the Privacy Policy

We reserve the right to update this Privacy Policy at any time. Any changes will be published on this page and will take effect immediately upon publication.

10. Contact

If you have any questions or anything is unclear regarding the Privacy Policy, you can contact us at:

  • Email: velairero@gmail.com
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