RETURN Policy
How to put the product on the RIGHT WAY
Most returns have one simple reason: the product wasn't put on correctly.
Vélaire products are high-compression shaping garments. If they aren't positioned correctly on your body, they'll feel too small or uncomfortable, or seem to have no shaping effect—even if you ordered exactly your size.
The video tutorial shows you the correct way to put it on, step by step. It takes less than a minute and could save you a trip to the courier's office.
▶ WATCH THE HOW-TO VIDEOWatch it BEFORE your first try-on.
🔁 Returns / Exchanges – via DPD
At Vélaire, we want every customer to be happy with the products they've ordered. If you'd like to return or exchange a product, please follow the instructions below.
Returns must be sent with DPD.
Send the parcel with DPD to the return address in section 4. If you have any questions, contact us before sending it—we'll be happy to help.
1. Return period
14 calendar days
Products may be returned within 14 calendar days of receiving the order, in accordance with applicable law.
2. Return / exchange conditions
- The product must be unworn.
- The product must be free of deodorant / perfume marks.
- Tags and packaging must be intact.
Exception—for hygiene reasons
We do not accept returns of shaping underwear that comes into direct contact with the intimate area.
We reserve the right to refuse returns that do not meet the above conditions.
3. What to include in the parcel
Include a note (printed or handwritten) with the following information:
- First and last name
- Order number
- Phone number
- IBAN — required for the refund
- Write RETURN or EXCHANGE + the requested size (for exchanges)
4. How to send your parcel — DPD
📍 Return address: 85 Teleajenului Street (Str.), Ploieștiori Village (Sat), Prahova County (jud.), Romania
Recipient: Vélaire
📞 Recipient's phone: +40 787 441 795
(WAREHOUSE) — DO NOT CALL!
WARNING: if you use a different phone number, the parcel CANNOT be received!
- Pack the product together with the note containing your details (section 3).
- Send the parcel with DPD to the address above—from a DPD office or by courier from your address.
- Email us at velairero@gmail.com with the parcel tracking number so we can track it.
For exchanges / returns and product information, email us
✉️ velairero@gmail.com
Monday–Friday, 09:00–15:00 · We do not have a contact phone number
5. Return shipping cost
- 💸 Shipping is at the customer's expense.
- With Return Shipping Insurance (€1.99): return shipping is FREE—keep the DPD proof of payment for shipping, and we'll refund that amount along with the cost of the product.
6. Refund
💰 The amount will be refunded within up to 7 business days of receiving the parcel.
The refund will be made via bank transfer to the account (IBAN) you provided in the parcel.
7. Contact — email only
Email: velairero@gmail.com
Business hours: Monday–Friday, 09:00–15:00
⚠️ We do not have a contact phone number—please contact us by email only. The number in section 4 is the warehouse number and is included on the waybill only—DO NOT call it! When returning a parcel, use ONLY +40 787 441 795 as the recipient's phone number (see section 4).
Have a question before sending your parcel back? Email us—we'll be happy to help.
Haven't watched the video tutorial yet?
Before returning the product, give it another try—with the correct way of putting it on.
▶ WATCH THE HOW-TO VIDEO
SLIMS THE WAIST
Thanks to its high-quality shaping fabric.
PUSH-UP SUPPORT
For perfect bust support.
EASY OPENING
To make your day easier.
PERFECT BACK
End of the back folds.