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Out-of-court dispute resolution

The European Online Dispute Resolution (ODR) platform has been closed since July 20, 2025.

For out-of-court dispute resolution, you can contact the General Conciliation Commission at the Commission for Consumer Protection (CCP) – details are available on the CCP – Consumer Protection page.

Before doing so, we recommend writing to us at velairero@gmail.com – we resolve most issues quickly and directly.

Бърза доставка Доставка за 2–3 работни дни
Бързо връщане 14 дни гаранция за връщане на парите
Сигурно плащане Плащаш безопасно